Creating a Service Continuity Plan

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Course curriculum

1. When Do I Need a Service Continuity Plan?
2. What is GBA Plus?
3. What to Expect From This Course
4. Workbook Lesson: Workbook Overview
5. Glossary
1. Back to Basics
2. Identifying Your Mission, Values, Goals, and Objectives (Part 1)
3. Workbook Lesson: Mission, Values, Goals, and Objectives
4. Identifying Your Mission, Values, Goals, and Objectives (Part 2)
1. Checking In
2. Your Organization's Functions
3. Workbook Lesson: What Does Your Organization Do?
1. What Makes a Function Critical?
2. Developing and Using a Service Impact Rating Matrix
3. Workbook Lesson: Impacts on Critical Functions
4. Applying Your Matrix
1. What Resources Are Needed For Critical Functions?
2. Identifying Your Critical Resources
3. Workbook Lesson: Service Impact Analysis
1. Service Continuity Options and Considerations
2. Workbook Lesson: Reviewing Your Critical Functions
3. Selecting Your Strategies
4. Workbook Lesson: Continuity Strategies
5. Applying Your Strategies
1. Pulling It All Together
2. Outlining Your Plan
3. Workbook Lesson: Your Action Checklist
4. Further Resources
5. Acknowledgements

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